System Integration | IT Systems Integration
The technology to apply IT. The expertise to make IT work.
Your website is a customer, supplier and employee portal to your business, and it's connectivity to your IT systems is vital to ensure effective communication and successful data management. This could include connecting your website to your stock control and distribution, finance and administration, sales and marketing or simply making your website talk to your existing IT network.
Whatever your requirements, we have years of experience in integrating existing IT applications with the online environment.
Sage/Pegasus Integration
The process of maintaining your catalogue, stock control and sales orders within your content management system (CMS) and your accounting software system can be incredibly time consuming. It often means duplicating data which is not a cost effective method for driving your business forward.
To solve the problem, our integration service allows you to streamline your business processes and increase productivity. With Sage/Pegasus integration you can dynamically download and import sales orders, transactions, invoices and customer details from your online ecommerce solution.
CRM/ERP Integration
Most companies use a customer relationship management (CRM) application to view contacts and sales opportunities, and a separate enterprise resource planning (ERP) application to view invoices and payments. The idea of being able to merge this data to get a complete view of your customer is made available through CRM/ERP Integration.
For a streamlined approach to identifying, acquiring and retaining customers - CRM and ERP integration is the perfect solution. By enabling companies to manage customer interactions across multiple channels, this form of integration helps to maximise the value of every customer interaction.
Improve Customer Experience
Give your customers/channels access to product development or delivery status
Assist Marketing and Sales
Aid salespeople with real-time access to customer information, pricing and availability
Enable customers/channels to directly configure products/services
Optimise Operations
Enable job scheduling based on customer priority by providing real-time customer information
Demand Planning & Scheduling
Allows customer-centric demand planning and scheduling across the company and with its suppliers
After-Sales Service
Aid service personnel by providing them with a complete transaction history of the customer
Standardisation
Data and process standardisation